General FAQ's
How does the curenci coalition loyalty program work?
Find a store with the curenci network sign. Find the merchandise you like and pay
for it with check, cash, credit or debit...or whatever the merchant will accept
for payment, including EBT. Swipe your curenci card and an equal amount of the merchant sponsored rebate is sent to your card and to the account set up for your chosen cause. The money on your card can be used like cash to pay for merchandise
at any participating store.
Is the personal information I supply to curenci protected?
Can the curenci card be cancelled?
Only if it is used fraudulently and you would not do that, would you? The card is
free and there are no fees for using it. EXCEPT…if you do not use your card for
a full 365 days. Then we'll deduct $2.00 per month off the card balance. As soon
as you start using the card again, the deductions will stop.
Consumer FAQ's
How do I select a Cause?
If your card was issued by a Cause, that organization is the default Cause and will
receive a percentage of your rebate. If a merchant issued the card you are carrying,
that business was asked to select a default Cause. In either case when you register
your card you will have the opportunity to change your Cause to who ever you wish.
You can change whenever you wish.
Can this card get me into debt trouble?
The curenci card is a stored value card, not a credit or debit card and can never
have a negative balance. You are safe.
Who is the go-to for questions about my card?
Click
here and we will take care of you.
What happens if my curenci card has money on it and it gets stolen or I lose it?
This is why you need to
register your card. We can protect
you. See, when you report a stolen or lost card and it’s registered we transfer
your balance to a new card, minus a $10 handling fee. Report to us quickly. We are
not responsible for money removed from your card prior to your reporting the lost/stolen
situation to us.
Is there an age restriction for having a curenci card?
Only if you are younger than 10. Seriously. And you can transfer money to your kid's
card from your curenci card.
Cause FAQ's
If we have a small Cause, can we issue cards?
Any legitimate Cause large or small who passes the federal smell test can issue
cards. Because curenci can track minute information you can choose a really small
Cause like a certain teacher’s classroom raising money to go to the zoo. If that’s
your passion, sign ‘em up.
Will my Cause have financial risk?
No. All money we get for your Cause is sent along without any restrictions.
How and when will my Cause get paid?
Once the rebate is generated when you swipe your card, your Cause’s percentage is
kept in an account and a check is mailed to them quarterly when that balance is
$25 or higher. If the amount is less than $25, we will hold until the minimum is
met.
With your program are there costs to a Cause?
If a Cause issues cards there would be a cost to print the cards unless you find
someone to pick up the cost of production. There is a small transaction fee deducted
from the rebate before the money goes into your Cause’s account.
If the money does not go immediately to my Cause, how do they track contributions?
Just like you have an account with curenci, all Causes’ have a secure on-line account
with us too. They can track on-line the activity of cards generating rebates for
them.
Is there a way of knowing how much money our Cause will make?
It is all based on the number of cards that have selected your Cause, how often
the cards are used and how much is bought. I guess the other factor is the size
of the rebate being offered as they do vary business to business.
How does a Cause go about promoting to people to use your card?
This is where your relationship with merchants and businesses is vital. Engage these
organizations to accept the curenci card. Get your advocates involved with community
and business groups that believe in the work you are doing. Show them the benefits
of getting involved.